Free Shipping on Everything and Everyday!

• No extra shipping cost added on items at Mantra Tea. Truly shipping free!
• All of our teas are sourced and shipped from Taiwan, not mainland China. 
• Merchandise are dispatched within 2 business day following the receipt of an order. 
• We cannot accommodate orders to post office or APO/FPO addresses. 
• Products are delivered only via registered air parcel service by Chunghua Post Co., Ltd. Tracking number will be provided and can be tracked via http://postserv.post.gov.tw/webpost/CSController?cmd=POS4007_1

Please note that estimated days (business day) of arrivals vary from countries as below. 
Asia Country Estimated Days of Arrival
Hong Kong 5-6
Macau 5-6
Japan 6-7
Korea 6-7
Thailand 6-8
Singapore 6-7
Malaysia 6-8
Indonesia 6-8
Philippines 6-8
Other Southeast Asia 6-8
India 8-10
Parkistan 10-12
Sri Lanka Bangla10-12
Saudi Arabia 8-10
Middle East 8-10
Mid Asia 10-12                          

America Country Estimated Days of Arrival
West coast of US 7-9
Rest of US 8-10
Canada 8-10
Mexico 10-15
Central America 10-15
Caribbean more than 15
Brazil 10-15
Argentina10-15
Rest of south America more than 21

Europe Estimated Days of Arrival
UK 7-10
France 7-10
Germany 7-10
Netherlands 7-9
Central Europe 8-11
Eastern Europe 8-11
Southern Europe 8-11
Northern Europe 8-11

Oceania Country Estimated Days of Arrival
Australia 7-9
New Zealand 7-10
Oceania Other countries 7-10

Africa Estimated Days of Arrival
South Africa 9-12
North of Africa 10-12
South of Africa 10-12
East and west of Africa 10-12

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Return Policy

Mantra Tea strives to give you the best tea online shopping experience. We take your satisfaction as our first priority. We have an established reputation on Facebook, Google+, and Amazon. If you are for any reason not satisfied with our tea or service, please don't hesitate to email us.
Please read carefully on the name sticker on the foil bag before you open it. We cannot accept returns on opened teas, but we do the utmost to ensure your tea arrives fresh, in a vacuum-seal, cushioned in packing peanuts, and boxed in hard cardboard. However, if you found your purchased items are not correct or shipment does not arrive, you can request a return or refund. 

Please follow the steps to request a return or refund:

1. Send us an email to service@mantra-tea.com.tw within 30 days after your purchase. 

2. If the shipped items are not correct, please dispatch back to the address on the parcel at the most economic way of shipping. We will pay you back the shipping fee. 

3. If the parcel lost tracked and doesn't deliver to you, please allow us two week to check with the post office. If we confirm that the item has lost on the way and no tracking result back, we will give you full refund. 

4. We only accept items which are intact, meaning the foil bags and tea bags are not opened.